Eyelash Extension Application Course
Being a great communicator is key to becoming a busy lash artist. Clients love coming back to see lash artists who are enjoyable to be around.
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COMMUNICATION & CONNECTION
Being a great communicator is key to becoming a busy lash artist. Clients love coming back to see lash artists who are enjoyable to be around. Here are some great videos with conversational techniques to try with your clients. Click titles below to play.
Below are some recommended books that every lash artist who wants to connect authentically with their clients may want to read. Continuous growth and learning will set you apart from the rest. Being an avid reader gives you a huge advantage in business ownership and your ability to connect and relate to clients and those around you.
SPEAK WITH CONFIDENCE ON THE PHONE
How you answer the phone and speak to clients or potential clients could be the difference between a booked schedule and one with tumbleweeds rolling through it. So often, clients call lash studios and hear an unfriendly and aggressive sounding person on the other line and often, they won't finish the booking.
The biggest mistake I see lash artists make when answering the phone is saying, "hello?".
How would you react as a client if your lash artist answered this way? You may think you have the wrong number and have not reached a business, right?
Watch this video to learn more about phone conversation and answering techniques.