ALLERGIES & REACTIONS

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This is a YouTube client post from an unknown salon.

Please note there is no such thing as a hypoallergenic lash glue

(this is misinformation given by the lash salon she went to and many others. Please never tell a client this).

Just as every client’s eyelashes are different, client reactions to certain products may be different as well. Allergies and sensitivities differ from client to client. You won’t always be able to avoid reactions, but you should know how to minimize and respond when it happens. Always remember to stay calm and professional, and if their reaction is severe, recommend they see a medical professional. There is a repetition of information on this page because understanding everything on this page is very important before you start seeing clients. 

Professional Young Woman

KEY THINGS TO REMEMBER ABOUT LASH ALLERGIES

The human eye is an extremely sensitive area and a patch test is necessary to ensure your client's safety. It is recommended that the patch test is done at least 3 days in advance of the appointment.

HOW TO CONDUCT A PATCH TEST

OPTION 1: APPLY A FEW LASHES

  • Have the client fill out your intake form (this is in your manual) and ensure no contraindications exist. Ask if they have ever had any allergic reactions to acrylic of any kind, as there is a form of acrylic in the lash extension glue. Also, ask if they have ever had a reaction to medical tape. If not, proceed. 

 

  • Clean their lashes with your lash foaming cleanser, prime their lashes with witch hazel, and apply the under eye pad or tape.

  • Apply 10-15 eyelash extensions on each eye. Use a lash extension length similar to the client's natural lashes so they don't leave looking funky with only 10 long lashes on each eye. This is not supposed to be noticeable. You are just putting on enough to elicit a possible allergic reaction. 

 

  • Ask the client to contact you if they have any reaction. Most allergic reactions will show themselves as puffy and/or flaky eyelids. 

 

  • If any redness or irritation occurs within the first 3 days, cancel your upcoming lash extension service and offer them a complimentary removal of the lashes you applied.  

OPTION 2: APPLY A TINY BIT OF GLUE BEHIND THE EAR

  • Have the client fill out your intake form and ensure no contraindications exist (ask if they have ever had any allergic reactions to acrylic of any kind as there is a form of acrylic in the lash extension glue) and if they have ever had a reaction to medical tape. If not, proceed. 

  • Clean behind the ear with your lash foaming cleanser.

  • Apply a drop of glue to the tip of a microfiber wand (do not put on a cotton swab because the glue reacts with cotton and it could start creating smoke). 

  • Apply a dot of glue behind the client's ear. 

  • Ask the client to contact you if they have any reaction. Most allergic reactions will show themselves as puffy and/or flaky eyelids. 

  • If any redness or irritation occurs within the first 3 days, cancel your upcoming lash extension service and offer them a complimentary removal of the lashes you applied.  

Doctor's Desk

CONTRAINDICATIONS

If any of the following applies to your client, DO NOT do the lash extension service. 

  • Allergy to acrylics. 

  • Reaction to the patch test

  • Cyst or stye on eyelash line or lid

  • Blepharitis 

  • Chemotherapy (currently undergoing)

  • Cut, skin trauma, burns or swelling around the eyes

  • Weak eyelash hair

  • Eye infection (such as pink-eye)

  • Recent operation around the eyes

  • Watery eyes

  • Hypersensitive eyes/skin

  • Keratitis (inflammation of the cornea of the eye)

  • Alopecia (loss of hair)

  • Bells Palsy or any other condition that makes the closing or opening of the eyes difficult.

ALLERGIC REACTIONS

If you apply lashes long enough, YOU WILL have clients who develop allergic reactions.

The more educated you are about it, the less you will "freak-out" when it happens. 

Issue: My client’s eyelids are puffy!

Disclaimer: We are not eye doctors and cannot give you medical advice. We are just sharing what we have seen with clients and ourselves over the years.

 

If your client’s eyelid skin is puffy and pink, she/he is most likely having an allergic reaction to the adhesive.  Some people develop an allergy to cyanoacrylate, a type of acrylic, which is in the adhesive. This ingredient is in every eyelash extension adhesive made in the world. There are some “sensitive” adhesives on the market which contain less cyanoacrylate but the lash extensions will not stay on longer than a week with the minimized amount of this ingredient. We do not recommend using the “sensitive” adhesive because it will still trigger an allergic response (if your client is allergic) and the lashes won’t last very long, so what’s the point in getting them?

What do you do if your client has an allergic reaction? 

First, we are not doctors but from our experience, these are the best following steps:

  • Stay calm...it will be okay! 

  • Schedule a removal (no burn cream remover is best...gel remover can sting the already sensitive skin). 

  • Get a removal within a couple of days of the allergic reaction. 

  • Have your client check with their doctor to see if it’s okay for them to take an antihistamine, such as Benadryl. They may advise she/he take it for a few days until the allergic response goes down. 

  • Ask the client not to rub or further irritate the eyelids

MORE INFO ABOUT A LASH GLUE ALLERGY...

A small percentage of clients will with repeated exposure, develop an allergy to the cyanoacrylate in the eyelash extension glue. All eyelash extension glue contains cyanoacrylate, as that is the primary ingredient that allows the lash extensions to actually stay on the lashes until the natural lash sheds.

 

There are "sensitive" lash extension glues on the market with a lower amount of cyanoacrylate in the glue but even with less of it in the glue, the client will still have a reaction and these glues don't tend to allow the lash extensions to last very long on the client. 

Some clients may present the allergy within 3 days of your patch test. Others will have been getting lashes applied for years and suddenly develop the allergy. 

If a client calls and they say they have any or all of the following symptoms, inform them that you are not a doctor but from your experience, this sounds like they are having an allergic reaction: 

  • Swollen eyelids within the first 3 days of their last lash extension appointment. 

  • Flakey/dry eyelids within the first 3 days of their last lash extension appointment. 

Again, remind them that you ARE NOT a doctor but this is something that occurs in a small percentage of clients after repeated exposure to the cyanoacrylate in the glue. Once the allergy develops, it does not usually go away and you recommend that they get the extensions removed ASAP. Many clients also find taking an over-the-counter antihistamine helpful (but your client should check with their doctor to make sure that is okay for them).  

 

UNDER-EYE PAD/LASH TAPE ALLERGY...

A few clients may be allergic to the sticky part of medical tape or the back of the eye pad. If this occurs, the client's under-eye skin may feel itchy during the service or irritated after the service. If this occurs, make sure you add it to your notes and use a different tape or eye pad the next time they are in. 

Tea Leaves

RED EYEBALLS

Disclaimer: We are not eye doctors and cannot give you medical advice. We are just sharing what we have seen with clients and ourselves over the years.

My client’s eyeballs are red! 

Sometimes after getting lash extensions applied, a client’s eyeballs (eyelids are addressed in the section above) will be irritated and red. This can happen for a few different reasons listed below.

 

  • The client left their contacts in during the service. Leaving contacts in with eyes closed can irritate the eyes because the contacts get dry. This is no different than taking a nap on your couch with your contacts in. Treat as you normally would if you slept in your contact lenses. Most people just put in eye drops and the redness subsides. Always keep contact solution and disposable contact lens cases at your salon so clients have the option to remove their contacts before the service. Throw away the contact case at the end of the service. DO NOT sanitize and reuse. 

 

  • Your client opened their eyes during the service. The adhesive we use is strong and the fumes can irritate the eyes if they open during the service (even opening them a little tiny bit). This is not an emergency but should be addressed quickly if the client feels any stinging/burning sensations. To address, dry the lashes with the dryer and nano-mist with water. Keep repeating until the sensation subsides. If the eyes are red after the service, most people put in soothing eye drops and the redness subsides within a few hours to a day. 

 

  • The client talking/laughing/moving during service. When a client talks, laughs or moves while having lash extensions applied, their eyes usually open a little bit. 

  • If your client has a dark red spot below the iris (pictured below), the tape may have moved and rubbed their eyeball. This typically occurs when the client’s eyes water and the pad unsticks from the skin and moves into the client’s eye or when the client talks and the pad moves up into the eye. If your client feels like the pad is poking her/him in the eye, adjust the eye pad, or apply a new one. In our experience, the red spot lasts about 3-7 days and there is not a lot you can do to get rid of it before then because your eye needs to heal from the bruise. This can be completely avoided. How?​

    • Check-in every 20 minutes or so and ask, “Is anything stinging or poking?”

    • If the pad has moved close to their eye, dry the lashes, mist with the nano-mister, turn off your light, and move or remove and reapply the eye pad. 

    • Tell the client at the beginning of the service, “If anything feels uncomfortable at any time, please let me know. It will not hurt my feelings. This should be a comfortable and pain-free experience for you.” 

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BLEPHERITIS

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Q1: How many days prior to the lash appointment should a patch test be conducted?


At least 3 days.




Q2: What are the signs of an allergic reaction to the lash glue?


Some or all of the following: -Developing puffy eyelids within a few days of the service -Developing flaky skin on eyelids within a few days of the service




Q3: Once a client develops an allergy, should I try a different glue?


No, most of the time, if a client develops an allergy to any lash extension glue, they will be allergic to all eyelash extension glues. This includes the "sensitive" ones as well.




Q4: What should I always have at my station before performing a lash service?


1. First aid kit 2. Saline solution or water eye flush




Q5: Should I use cotton rounds during the service?


Do not use cotton rounds or swabs near the application. Cotton, wool, or leather creates a heating reaction when it comes in contact with the adhesive.




Q6: Should I use "sensitive glue" on my allergic clients?


There are "sensitive" lash extension glues on the market with a lower amount of cyanoacrylate in the glue but even with less of it in the glue, the client will still have a reaction and these glues don't tend to allow the lash extensions to last very long on the client.




Q7: The entire white part of my client's eyeballs are red, what may have caused this?


The client left their contacts in during the service. Leaving contacts in with eyes closed can irritate the eyes because the contacts get dry. This is no different than taking a nap on your couch with your contacts in. Treat as you normally would if you slept in your contact lenses. Most people just put in eye drops and the redness subsides. Always keep contact solution and disposable contact lens cases at your salon so clients have the option to remove their contacts before the service. Throw away the contact case at the end of the service. DO NOT sanitize and reuse. Your client opened their eyes during the service. The adhesive we use is strong and the fumes can irritate the eyes if they open during the service (even opening them a little tiny bit). This is not an emergency but should be addressed quickly if the client feels any stinging/burning sensations. To address, dry the lashes with the dryer and nano-mist with water. Keep repeating until the sensation subsides. If the eyes are red after the service, most people put in soothing eye drops and the redness subsides within a few hours to a day. The client talking/laughing/moving during service. When a client talks, laughs, or moves while having lash extensions applied, their eyes usually open a little bit.




Q8: What can you do to minimize reactions to the glue?


Always mist your client's lashes with water in the nano-mister to cure the glue and minimize reactions.




Q9: If your client has a dark red spot on the white of the eyeball, what may have caused this?


If your client has a dark red spot below the iris, the tape may have moved and rubbed their eyeball. This typically occurs when the client’s eyes water and the pad unsticks from the skin and moves into the client’s eye or when the client talks and the pad moves up into the eye. If your client feels like the pad is poking her/him in the eye, adjust the eye pad or apply a new one. In our experience, the red spot lasts about 3-7 days and there is not a lot you can do to get rid of it before then because your eye needs to heal from the bruise. This can be completely avoided. How?​ Check in every 20 minutes or so and ask, “Is anything stinging or poking?” If the pad has moved close to their eye, dry the lashes, mist with the nano-mister, turn off your light, and move or remove and reapply the eye pad. Tell the client at the beginning of the service, “If anything feels uncomfortable at any time, please let me know. It will not hurt my feelings. This should be a comfortable and pain-free experience for you.”





PINK EYE (CONJUNCTIVITIS)

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Quiz yourself! 

Answer the questions below and then check your answers by clicking the down arrow next to it. Just a reminder...there is a final exam at the end of this course and in order to receive your certificate, you will need to pass it. Re-watch the video and re-read the information above if you didn't pass the quiz below.  

QUIZ

What is Açaí?


Açaí is a berry found in the Amazon Rainforest in South America and they have 10 times more antioxidants than blueberries and numerous health benefits! We serve it in the frozen pulp form topped with fruits and superfoods, known as an Açaí bowl. Its texture is like an ice cream or sorbet, but it is completely organic, vegan and healthier. Our açaí that is undiluted by any liquids or artificial sweeteners - hence it has the highest açaí concentration amongst all the other açai places in Singapore and is one of the healthiest and richest!




What is the difference between all the Signature bowls?


All signature bowls (except the Nutty Party) have the same toppings on top – 6 fruits, granola, nuts, superfoods and a drizzle of your choice. Nutty Party - Contains banana slices, granola, nuts and a drizzle. It contains more “crunch” and are suitable for people who don’t really like fruits. Triple A - Açaí base, topped with fruits and superfoods. Ch-ch-ch-chia - Açaí with chia pudding base, topped with fruits and superfoods. Greek Physique - Açaí with yogurt base, topped with fruits and superfoods. Lean & Green - Açaí with spirulina base, topped with fruits and superfoods. Spirulina is a plant-based algae that consists of 60% protein, and it comes in 2 flavours: Banana Cacao and Passionfruit Mango Coco Glow! - Açaí with coconut sorbet, topped with fruits and superfoods. Pitaya Punch - Açaí with pitaya passionfruit sorbet, topped with fruits and superfoods. Mango Tango - Açaí with mango sorbet, topped with fruits and superfoods. Lemon Squeezy - Açaí with lemon sorbet, topped with fruits and superfoods.




What are your bestsellers?


Our bestsellers are the Triple A or Nutty Party – Triple A if you prefer more fruits, and Nutty Party if you prefer more crunch in your açaí bowl. If you're feeling a little more adventurous, try our founder's favourites - the Mango Tango and Coco Glow!




What drizzle would you recommend?


The most popular drizzle is Cookie Butter, which is on the sweeter side. For healthier options, you can opt for our tasty nut butters - almond, peanut or cashew - they're ground in small batches without any salt, sugar or preservatives!




Are your products vegan/dairy-free/gluten-free?


Vegan - Yes, everything on the menu is vegan except the Greek Physique (contains yogurt) and granola (contains honey). However, we do have an option of vegan granola that comes at an extra dollar. All our drizzles are vegan except for honey. Dairy-free - All our products are dairy free except for Greek Physique (contains yogurt). Gluten-free - All our products are also gluten free except our granola.




Can I leave my Açaí bowl overnight and eat it tomorrow?


It is recommended to eat the Açaí bowl within half an hour of purchasing it, before it melts. However, if you would like to store your Açaí bowl overnight, you may request for us to separate the Açaí and all the other toppings in 2 different cups. Store the Açaí in the freezer and the rest of the toppings in the fridge, and combine them when you're ready to eat! We would highly recommend you to get a pint of Açaí instead and purchase the toppings separately.




How many calories are in each Açaí bowl?


Exact number of calories differ from bowl to bowl (depending on the bowl you ordered, drizzle you chose etc) - Small bowls: Approximately 100-150 calories - Medium bowls: Approximately 250-300 calories - Large bowls: Approximately 350-400 calories For detailed nutritional information, drop us an email at hello@anacaiaffair.com and we will send it to you shortly!




How long can I keep the Açaí pints for?


Our Açaí pints can be kept for up to 6 months in the freezer.





REFLECTION QUESTIONS...

What was the most interesting thing you learned in this section?

Why do you think understanding and being able to communicate clearly about allergies and eye conditions as a lash artist is important?

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